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Internet Privacy Policy

What does this cover?

This Devoted Medical Privacy Policy (the “Policy”) describes how we collect and use personal information about you when you visit our website or use our products and services.

In this Policy, “we” and “our” mean Devoted Medical, and “you” means any person who visits our website or uses our products and services.

By “personal information”, we mean information that directly identifies you, such as your name, address, phone number (including mobile phone number), or email address. There are two types of personal information:

This portion of the Policy deals with how Devoted Medical collects, uses, shares, and protects PII. View our Notice of Privacy Practices to learn how we collect, use, share, and protect PHI.

Your Personal Information

Personally Identifiable Information (PII), as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

How we protect your personal information

We take protecting data and your information very seriously. And we leverage industry best practices to make commercially reasonable efforts to ensure the security of your personal information. We maintain organizational, technical and administrative measures designed to protect personal information within our organization against unauthorized access, destruction, loss, alteration or misuse. This includes measures designed to ensure that personal information is only accessible to a limited number of personnel who need access to the information to perform their duties, and those personnel are required to keep the information confidential.  

The safety and security of your PII also depends on you. We encourage you to take steps to protect the confidentiality of your account and personal information, including by doing the following:  

SMS (text) messaging is not an encrypted (secure) channel. If you text Protected Health Information (PHI) there is a risk that PHI could be intercepted or viewed by third parties, including others who access your device.

Our use and disclosure of PHI in SMS (text) messaging may be governed by additional privacy protections. Please see our HIPAA Notice of Privacy Practices for more information.

In general, information transmitted through the Internet may not be perfectly secure. As a result, we are unable to guarantee the security of your personal information and we are not responsible for the circumvention of any privacy or security measures on our website unless otherwise required by law. In the event of a data breach by us or from third party services we will notify you as required under applicable law and will follow up with respective remediation and resolutions. 

How we use your information 

We use the information that we collect to conduct our business and to improve your experience with our products and services. In order to do so, we also may combine any or all of the information that we collect or obtain. Examples of how we use information include:  

What information we collect

In order to improve your experience when using our website, plan, services, or products, we collect a variety of types of information. Examples include:

How we collect your information

As general practice we always collect the minimal data necessary to provide our services. We collect information on our website, applications, automated chat "bots," during calls with you, and through our in-person interactions. We also obtain information from you and from third parties. For example, we collect and obtain information:

How we share information

We will never share personal information about you with third parties for their marketing or advertising purposes without your explicit consent. We do, however, share personal information with third parties for other operational purposes. For example, we share personal information with:  

Notices and Disclosures

Your rights and choices regarding personal information 

We strive to offer you with choices about how personal information is used and shared. Your choices include:

Accessing and Correcting Your Information

You may contact us through one of the method specified in the “How to Contact Us” section below, and informing us of any changes or errors in any personal information we have about you to ensure that it is complete, accurate, and as current as possible. We may ask you for additional information to verify your identity before we provide you with any personal information about you or permit you to change it. We reserve the right to limit or deny your request if you have failed to provide sufficient information to verify your identity or to satisfy our legal and business requirements. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause your personal information to become incorrect.

Please notify us immediately if your mobile number changes. We are not liable for any communication or transmission of information by SMS (text) messaging which happens because you did not report that your mobile number changed. Password-protecting mobile device(s) and enabling encryption, if available, is recommended. 

Do Not Track Signals

We may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (this is often referred to as behavioral tracking). Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your activities online. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received.  

How to Contact Us

If there are any questions regarding this privacy policy, you may contact us using the information below.  

Devoted Health 
ATTN: Paul Jernigan, Privacy Officer
PO Box 211037
Eagan, MN 55121  

Phone: 1-800-338-6833 (TTY 711)
Email: privacy@devoted.com

Updates to This Policy  

Changes to this Notice

We may make changes to this Policy, and may apply any changes to information previously collected, as permitted by law. When we make material changes to this Policy, we will notify you by posting the updated Policy on our website, and we will update the effective date at the end of this Policy.  

Effective date

This Policy is effective December 10, 2020.